We are strives for 100% customer satisfaction! We are a Premier Authorized Retailer and offering quality merchandise and services. Our vow is to provide you the best in service, price, selection and dependability.
Please review our Return Policy about purchases made on The Bridal Eshop
We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. All returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive an e-mail and confirmation that you would like to return the gown and you must have a return authorization number from us. All returned gowns will have a 50% restocking fee applied from the full retail price of the gown. No manufacturer will take any gowns back from us so therefore we must have a 50% restocking fee. In addition you will incur any shipping fees, transaction fees and insurance fees. Any refused or non-deliverable merchandise will also incur a 50% restocking fee. Once you have obtained a return authorization from us you have 7 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them obtained from us. We believe we have the most up front return policy in the industry for the consumers.
We do NOT accept cancellations on Accessories.
Special Order Merchandise
We features mostly special order merchandise. Special order means customers can order a style in the size and color of their choice. The designer makes the style especially for the customer.
Immediate Delivery Styles is available for in-stock purchase in a selection of styles, sizes and colors.You may find and better discount price each day for particular designs!!!
All Wedding Gown orders canceled after 3 days of the initial purchase will lose 50% of the merchandise purchase price. Jimmy’s Bridal has the right to cancel, refund, or refuse any order.We shall not be held liable for errors or omissions in pricing.
All Canceled Orders must be done over followed up with a written request email,all other charges are non-refundable including Shipping, Insurance, and any transaction fees. We will try to work with you on canceled orders. We are an ethical business and will do everything we can not to harm your rights.Maybe an Online credit is suitable for you available for purchases. Balances on online credits cannot be converted to a refund but only with merchandises.
Damaged / Defective Merchandise
We closely inspect every piece of merchandise that leaves from Jimmy’s bridal. All merchandise that leaves here is brand new. If you feel your merchandise is damaged, we must receive an email confirmation that you would like to return the “damaged” merchandise and you must have a return authorization from us for us to accept the merchandise. All returned packages must have a return authorization number. All returns must be returned to us 7 business days after the merchandise was dropped off. If our staff finds that the merchandise is defective or damaged, then, we will contact with the manufacturer, and we will repair or replace as deemed necessary by the manufacturer. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. We will not incur shipping charges on merchandise that is found damaged and after repaired or replaced and sent it back to you.
Shipping damages must be noted at the time of delivery with the carrier.