How are your prices are so low?
First, we operate at a lower overhead than a retail store. For example, we do not employ a sales staff or alterations department, all of which add to the cost of operation. Since we do not have to accommodate for these costs, we can pass the savings along to our customers.
What is the difference between a special order and an in-stock gown?
Special order gowns are made according to each order we receive from a customer and submit to the designer. We do not keep special order gowns in stock. Likewise, designers also do not stock special order gowns. Special order gowns normally take 10-14 weeks for delivery from the designer to our location. Immediate Delivery gowns ship in 7 business days or less. We have these gowns in-stock in various sizes and colors on a first-come, first-serve basis. Quick delivery gowns normally take less than 3 weeks for delivery depending on availability.
What is a Rush order?
Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be “rushed” into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will cut the order. Delivery for Rush orders is approximately 4 – 8 weeks dependent on the manufacturer’s schedule,it’s better to call customer service before put your order if you have limited time until your wedding.
When should I order?
Special orders take 10 – 16 weeks for delivery from the designer to our location.Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Note: Periodically some styles discontinued without advance notice.
How do I decide what size to order?
Please see Size Charts on our site.Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment. Prior to selecting your size to order,will be unable to accommodate any changes to the size once the order has been placed. The customer is responsible for the size ordered and or whether or not to order special length.We cannot assume any responsibility for measurements. We are unable to assist in measurements or the selection of a size.
What if my payment is declined?
Contact our Customer Service Department and a representative will assist you with alternative payment options.
How long is shipping from your location to me?
Orders shipping from our location normally take 2-4 business days for delivery by DHL. Note delivery may run faster than these time frames and the customer will be notified by the email shipping confirmation.
Can I request upgraded shipping?
You may select upgraded shipping on our online order form or by send us an email with your request .Please note expedited delivery refers to the shipping from our location to your specified shipping address.